Green Tourism


TA Hotel Collection Limited firmly believes in sustainable tourism and is committed to the implementation of proactive measures to protect and sustain the local environment. It recognises the impact of its operations on the environment and aims to minimise any detrimental effects that may occur.

The company hopes that it can create a safe and clean environment, implement sustainable use of resources and optimal management of waste. Furthermore, it will ensure that environmental issues are kept at the forefront of everyone’s mind and given proper attention at all times.


At the Swan Hotel we are committed to working in a sustainable way, we are undertaking the following actions in order to achieve this.

We comply with the requirement of environmental legislation and approved code of practice

We continuously seek to improve our environmental and social performance
We reduce pollution emissions and waste

We reduce the use of energy, water and other resources

We raise awareness, encourage participation and train employees in sustainable business practices.

We except similar environmental standard from all suppliers and contractors

We assist guest to use products and services in an environmentally sensitive way

We liaise with local community

We have minimised our risk associated with social and environmental issues

We have joined the green tourism business scheme as an indication of our sustainable
practice and have gained a silver award.

We would like to ask you to help us. If you have any suggestions on how the Swan Hotel could be more environment friendly please let reception know and any points will be raised at the next green committee meeting.


At The Swan we are loyal advocates of the green policy and like to follow basic guidance from the energy saving trust on ways to help us be greener. If you feel as passionate as we do please take the time to read this document and follow the guidance.

1.Conserve energy – reduce energy consumption by switching off the lights and closing windows if the heating is on

2.Give the car a break too – Suffolk is a beautiful place to explore on foot, by bike or public transport

3.Shop locally – buy local produce, they give you a flavour of the area and help support local communities

4.Reduce, reuse, recycle – try to avoid over packaged foods and say no to that extra carrier bag, try and recycle any waste you have

5.Be wise – use water wisely by turning off taps when brushing teeth and read our towel policy


1.Our mission statement reflects our commitment to the environment.

2.The Swan Hotel has an active green committee, with representatives from various departments, that meets once a month to discuss and implement steps that protect the environment.

3.We re-use all paper, separate paper for recycling every day and card and paper is recycled. The front office only prints documents when necessary and use other means to reduce waste such as making telephone calls and emailing rather than issuing memoranda or sending letters.

4.The night porters and duty managers ensure that all unnecessary lights and appliances are switched off between the hours of 11 pm and 7 am.

5.The housekeeping department and kitchen use only biodegradable cleaning products.

6.We are currently taking active steps to monitor water consumption with the view to reduce the use of as much water as possible whilst still keeping to Health & Safety regulations in terms of food preparation and cleanliness.

7.We reuse all our plastic bottles in the housekeeping department and kitchen by only ordering cleaning products in refill pouches.

8.We have soap and moisturiser dispensers in the public toilets to reduce wastage of product.

9.We recycle all glass bottles and jars from the bar and restaurant.

10.We reuse all plastic tubs from the kitchen by cleaning them and using them for storage.

11.We recycle all our ink cartridges from the hotel.

12.All ripped linen is returned to the supplier who launders it and recycles it into cleaning rags.

13.We recycle used light bulbs and batteries.

14.All waste food is recycled.


The Swan at Lavenham is a Green Hotel and has been awarded a Silver for it’s Green policy.

Green Tourism businesses are on a green journey, they have not reached perfection but they are focused on being sustainable, responsible and green. This is demonstrated through a three grading levels (Bronze, Silver and Gold).

Every two years we are visited and assessed by a qualified professional to ensure standards are maintained as follows:

We are committed to sustainable tourism and minimising its damage to the environment

We operate in accordance with all relevant legislation and regulations

We meet standards of good practice across a range of sustainable development indicators

We are committed to providing a good quality of service.


Bronze – Committed / Good
Typically has some ethical or green purchasing such as fair trade coffee and some local sourcing, has low energy lighting in most areas has good general recycling systems and promotes either local public transport or activities to do without the car such as walking and cycling. A green co-ordinator is working to reduce impacts in all key areas.

Silver – Progressive / Excellent
The business shares its values in going green to both staff and customers. With significant use of recycled products as well as recycling to close the loop. The business sources from ethical and local sources extensively and is working to green its whole supply chain. Energy and water efficiency are key issues with evidence of heating and lighting changes to be more efficient. Showers and taps are effective but not wasteful. Monitoring of resource use such as energy water and waste is helping to deliver significant changes.

Gold – Inspirational / Outstanding
The highest standards of sustainability are being achieved with a strong and broad ethos and excellent examples throughout. The latest technologies will be employed from LED lighting through to efficient boilers and even renewable technologies. The business has efficient control of resource use and can demonstrate effective monitoring with targets for savings. Green procurement will include sustainable fish/meat sources, a range of ethical products and working with local suppliers to provide fresh, local and even organic items . Changes in working practices are leading to significant benefits to the business, community and supply chain.


The Suffolk Carbon Charter is an award recognising carbon reduction measures in Suffolk’s small and medium businesses. The Swan currently holds Bronze in this award.


For travellers wishing to minimise their carbon footprint features hundreds of eco-friendly places to stay and fantastic holidays that can be conveniently reached by bike, public transport, train or ferry.

To plan your journey please visit