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18 July 2020

Welcome Back to Weavers’ 2021!

Update as of April 2021

And ‘just like that’ we’re back. It’s been tough huh! We know from the number of enquiries we are getting… that everyone needs a date in the diary. Not only something to look forward to, but some human contact, peace, tranquillity and a large dose of TLC is needed.

As we open our doors for treatments from 26th April 2021, we are working with our Re-Invention Spa Treatment Menu. Until the restrictions are eased or removed, we will continue to reduce distance and capacity. Again, putting your safety first.

A reminder, our Re Invention Spa Menu is dedicated to your safety, and all treatments will be 90 minutes or more, inclusive of 30 minutes of bookable outdoor vitality pool time. Our steam and sauna will remain closed until 17th May 2021 in line with government guidelines.

Got a gift voucher?  Please email us your voucher details and we will take it from there.

Group booking? Although we may not have all of the answers you need post lockdown, we will try our best to accommodate your group bookings within the current restrictions- send us an email.

Booking facilities? Email us- appointment only!  Our Vitality Pool will be open from 26th April.  Steam and Sauna will open from 17th May.

If you are coming to spa with us, please read the below.

Bookings - From 12th April 2021 you are now able to book online here. If you are a member, have a group booking or would like a spa break please email us on weavers@theswanatlavenham.co.uk.

Treatment timings - All treatments will be 90 minutes. This is for your comfort and safety. We will also be running to fixed timings that cannot be moved. This is to reduce and control the number of guests at the spa.

Opening hours 9am to 6.30pm

Consultations - We will email you a consultation form to complete prior to your appointment, in addition we will also send you a wellness questionnaire. * This is an updated step that we feel is required to ensure we provide you with a personal experience.  

This will need to be completed 24 hours prior to your visit, to ensure you are well for your appointment with us.

Feeling unwell? - We kindly ask that you stay away from the spa if you are feeling unwell. We are working in close proximity with you and wish to minimalize the risk. We reserve the right to refuse treatment should we believe you to be unwell.

Feeling anxious about spa-aahhing ? - Please tell us, we will ensure that you feel safe and reassured throughout your time with us. Everyone is different, and we appreciate that. Tell us… because after all, it’s all in the details. 

Confirmation and Assessment - We will call you 24 hours before your appointment to run through your wellness questionnaire and health assessment. Without this check, we will be unable to complete your treatment.

Arrival - Prompt arrival of 30 minutes prior to your appointment time is required, if you are late THIS WILL IMPACT your treatment time. There will be additional pre-treatment checks and processes that will be affected if you are late, and therefore reduce your treatment time. Please note, if you are late, full payment will be taken.

Facilities - Our Vitality Pool is now ‘bookable’ with the maximum time of 30 mins spent with a maximum of 2 people from either the same or one other household.. If you have a treatment, we ask you to advise and book your pool time after your treatment. Our steam and sauna remain closed as per government guidelines until 17th May 2021.

Deposits - All treatments will require a 100% deposit.

Cancellations - Should you need to cancel your appointment with us, please provide 12 hours’ notice, under 12 hours and we will charge in full for your appointment.

Payment - We are currently taking card payments only.

Relaxation time - Based on demand, we will limit to 30 mins of relaxation time post-treatment in our quiet space.

One-way system - We ask that all arrivals enter via the front door on the High St, and all departures to leave via the boutique/pool. Once inside the spa you are kindly asked to adhere to our one-way system.

Hygiene

PPE - Our front of house Folk will be wearing masks and your therapist will be wearing a full-face visor and a mask. We ask that you please wear your face mask when entering the spa and keep it on throughout your treatment. It can be removed when receiving a facial or lying face down.

Temperature checks - Upon checking into the spa, we will take your temperature and record it. If we believe you to be unwell, we will ask that you leave the spa.

Handwashing - Handwashing stations are provided throughout your spa journey along with hand sanitiser.

Touch Point Cleaning - Public spaces will undergo touch point cleaning throughout the day. Each treatment room will be cleaned for 25 minutes prior to treatment. Self-serve cleaning equipment and materials will be made available.

Changing rooms - A maximum of 2 people in at one time. Each individual locker will be cleaned after every use and sealed.

Towels and Robes - All towels and robes will be cleaned off-site at 60 degrees. All towels and robes will be handled with gloves and clearly separated as clean and soiled.

Showering - We ask that all guests shower at the spa before their treatment.

There maybe something that we haven’t thought of, after all this is all new to us too, so please let us know.

Well, that's all the small print out of the way! Our online bookings, phone lines and email are open and ready to schedule your appointments.  If you have thought of something we haven't, don't be afraid to say!

Relaxing you soon,

 

Weavers' x

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