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18 July 2020

Welcome Back to Weavers’

Update as of 19th July 2021

We are taking a slow and safe journey out of the restrictions, we have put together this updates post in order to keep you informed and up to date with what you can expect on your next visit to your second home, Weavers’ House Spa.

 We are open 9.30am - 6.30pm daily

We will continue to take additional time between treatments to deep clean for your safety and peace of mind, and therefore our treatment offering, the Re-Invention Menu, will remain the same until September 2021. 

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Face Coverings and Masks

Whilst we will continue to wear masks during treatments, the decision is entirely up to you on whether you would like to or not, this also applies to our Folk on reception. You are of course welcome to wear one if you would prefer to, but we will no longer reinforce this. Therapists will no longer be wearing aprons and visors, but will continue to wear a face mask throughout your treatment. We will also continue with hand washing throughout all our processes.

Consultations Card

These will now be completed at the spa, we no longer require you to complete online. Please arrive 30 minutes prior to your treatment time in order to complete this unrushed.

 Confirmation Calls

These will continue as they have been, we will contact you the day prior to treatment, this is also the ideal time for you to update us of any changes in health or updates to your scheduled treatments.

Feeling Unwell? 

Whilst we would love to lift your spirits, please do reschedule your appointment for when you are feeling better. We kindly ask that you advise us 24 hours prior to your treatment time to avoid any cancellation fees. Unfortunately, if you forget to cancel, and it is less than 12 hours until your appointment, you will be charged the full payment.

Hygiene and Hand Washing 

On the day of your appointment with us, please arrive 30 mins prior your spa time. This will allow you ample time to use our showers before your treatment should you wish to, as well as completing your consultation card as mentioned above. Our in house 'spa friendly' hand sanitiser is readily available for you upon arrival and throughout your time with us.

 Spa Facilities

For all guests staying at The Swan at Lavenham, or visiting us on a spa day of 90 mins or more, we are now able to offer 1 hours complimentary use of the spa's facilities. Whilst we no longer require guests to book their complimentary use of our Outdoor Heated Vitality Pool, Steam, Sauna and relaxation rooms, we do kindly ask that you call ahead or pop into the spa to check availability. If you have already booked a slot, please note that as the restrictions relax, this slot will now be shared with up to 4 other people as well as you. We allow a maximum of 6 guests in the Outdoor Vitality Pool, Steam and Sauna at one time, with a total of 1 hours usage per visit/night. 

Towels and Robes

All towels and robes will continue to be cleaned offsite at 60 degrees, handled with gloves and separated as clean and soiled. 

Making Changes

Should you wish to make any changes to your appointment, please let us know, we will call you the day before to confirm treatments, timings and that you are feeling well for your visit.

Deposits

To secure your appointment, we require a 100% deposit. This can be paid via card or gift voucher upon booking. Unfortunately, without a deposit we cannot secure your booking.

Late Arrivals

Should you arrive late please be advised that this time will be deducted from the duration of your scheduled treatments and we are unable to extend or move your treatment time.

Spa Refreshments

For the time being, we will be offering selected cold, soft and alcoholic beverages and healthy snacks. Please do contact us if you would like to book in for Lunch, Afternoon Tea or Dinner at our hotel’s restaurants.

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Booking Online

You are now able to book your spa time online here. If you are a member, have a group booking or would like a spa break, please email us at weavers@theswanatlavenham.co.uk.

Medical Conditions

Please let us know if your health history could affect your treatments with us in advance, in addition, any allergies you may have that would affect our product selection. If you’re feeling unwell, please refrain from using the spa. If we believe you to be unwell, we reserve the right to ask you kindly to return when you are feeling better.

Expecting a Little One?

Firstly, congratulations! Please do let us know prior to your visit so we can recommend the right treatment for you. Use of our Vitality Pool, Steam and Sauna are not permitted during pregnancy.

What to Bring

Please bring a swimsuit if you are planning to use the Spa Facilities.

Tranquillity

Mobiles, tablets and computers aren’t conducive to a relaxing spa experience, please leave them on silent in your lockers. Help us keep Weavers’ a digital detox zone! Peace Out!

Pets

Whilst we do love a furry friend, not everyone does! Therefore, we are a no pet zone at the spa, however The Swan Hotel can happily house them.

Minimum Age

We love all ages in our spa, but unfortunately we cannot accommodate children and teens under 16 years of age at the spa.

Vouchers

Give the gift of spa with our bespoke gift vouchers, these are valid for 12 months from the date of purchase, ask our team for details.  If you have a voucher that has expired whilst we have been closed, kindly email us.

Spa Membership

We have 6 Spa Membership options available, suitable for a rookie right through to a spa connoisseur! Please ask a member of our team for more details, or click the button below, prices start at just £44 per month.

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It's been a long road, and we will continue with a high regard for both yours and our 'Folks' safety as our top priority. We've got this! Let us soothe you with the power of touch, recover with us and discover your own tranquillity or simply switch off and let us take over.

If we have left anything out, or you have any unanswered questions, please email us at weavers@theswanatlavenham.co.uk, or equally, you can fill in the contact form below and we will get back to you soon.

 

Spa-aaahhh you soon!

 

Weavers' x

 

We will be introducing a new spa treatment menu later in the year. We will continue to run our current menu until September 2021. Should you wish to schedule the couples room, this is now available as of Monday 19th July 2021.

 

Spa Boutique

Our Spa Boutique is the perfect place to re create a spa at home or find a gift, we stock Temple Spa, Jennifer Young, Spongelie, Make Up By Mii,  Scentered Balms and a selection of bespoke ceramics made locally.  You’ll never be short on selection with our handpicked spa delights.

 

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