THE SMALL PRINT
We are open 9am - 6.30pm daily
Booking Online
You are now able to book your spa time online here. If you are a member, have a group booking or would like a spa break, please email us using the contact form below.
Cancellation
We kindly ask that you advise us 24 hours prior to your treatment time to avoid any cancellation fees. Unfortunately, if you forget to cancel, and it is less than 12 hours until your appointment, you will be charged the full payment.
Deposits
To secure your appointment, we require a 100% deposit. This can be paid via card or gift voucher upon booking. Unfortunately, without a deposit we cannot secure your booking.
Peak Pricing
Please note that there is a peak pricing supplement in place for bookings between Friday and Sunday. Please click here for more details.
Minimum Ages
We welcome all guests aged 16 and over to enjoy Weavers' House Spa.
Medical Conditions
Please let us know if your health history could affect your treatments with us in advance, in addition, any allergies you may have that would affect our product selection. If you’re feeling unwell, please refrain from using the spa. If we believe you to be unwell, we reserve the right to ask you kindly to return when you are feeling better.
Pregnant?
Firstly, congratulations! Please do let us know prior to your visit so we can recommend the right treatment for you. Unfortunately due to potential health risks, use of our heated vitality pool, steam and sauna are not permitted during pregnancy.
Confirmation Calls
We will contact you the day prior to treatment, this is also the ideal time for you to update us of any changes in health or updates to your scheduled treatments.
Any Changes?
Should you wish to make any changes to your appointments please let us know, as above, we will call you the day before to confirm treatments, timings and that you are feeling well for your visit.
Feeling Unwell?
Whilst we would love to lift your spirits, please do reschedule your appointment for when you are feeling better. We kindly ask that you advise us 24 hours prior to your treatment time to avoid any cancellation fees. Unfortunately, if you forget to cancel, and it is less than 12 hours until your appointment, you will be charged the full payment.
Arriving Early, Checking in and Consultation
We kindly ask that you arrive 15 minutes prior to your scheduled treatment so you can complete a consultation card before beginning your relaxation journey. We don’t ever want you to feel rushed.
Running Late?
Whilst we understand things can get in the way of arriving on time, should you arrive late please be advised that this time will be deducted from the duration of your scheduled treatments, we are unable to extend or move your treatment time.
Use of Sauna, Steam Room and Vitality Pool
For all guests staying at The Swan at Lavenham or visiting the spa for a 90-minute spa treatment, we offer two hours' complimentary use of our heat and relaxation suites.
For hotel guests - upon check in, please call ahead from your bedroom or pop down to the spa to check how busy the suites are. We allow a maximum of six guests in the outdoor vitality pool, steam and sauna at one time, with a total of two hour’s usage per visit/night.
For all other spa day guests, our Spa Bubbles package is available to purchase for just £43pp, this includes two hours' use of the heat and relaxation suites plus a glass of Prosecco.
Please note, the spa facilities close at 6.30pm, last entry is at 6pm and we kindly ask that guests shower in time to be able to leave the spa by 6.30pm.
Spa Refreshments?
We offer a selection of cold, both soft and alcoholic beverages, as well as healthy snacks at the spa.. Please do contact us if you would like to book in for lunch, afternoon tea or dinner in The Swan's restaurants.
What To Bring?
Please bring a swimsuit if you are planning to use the spa facilities. Lockers are available for your belongings if you wish.
Tranquillity
Mobiles, tablets and computers aren’t conclusive with a relaxing spa experience, please leave them on silent in your lockers and help us keep Weavers’ a digital detox area.
Pets
We love a furry friend, but sadly not everyone does. Therefore, we are a no pet zone at the spa.
Vouchers
Give the gift of spa with our bespoke gift vouchers, these are valid for 12 months from the date of purchase, ask our team for details.
Spa Memberships
We have a selection of spa memberships available, suitable for our beginners through to our spa connoisseurs! Please ask a member of our team for more details, prices start at just £72 per month.
Smoking
This is not permitted anywhere in or around the spa.