Our House Rules

Everything you need to know to prepare for your ultimate spa experience...

READY TO BOOK OR HAVE A QUESTION?

Call us on 01787 246246 or email us using the contact form below.

We wouldn’t want you to miss out on your favourite date and time, so please book in advance.

To schedule your treatments, we will need your email address, telephone number and debit or credit card details to secure your booking. We will send you a confirmation email upon booking and call you a day prior to your appointments for a reminder.

CHECK IN

Please arrive 30 minutes prior to your scheduled treatment so you can complete a consultation card and have a shower if you wish, before beginning your relaxation journey. We don’t ever want you to feel rushed.

USE OF SAUNA, STEAM ROOM AND VITALITY POOL

For all guests staying at The Swan at Lavenham, or visiting us on a spa day of 90 mins or more, we are now able to offer 1 hours complimentary use of the spa's facilities. Whilst we no longer require guests to book their complimentary use of our Outdoor Heated Vitality Pool, Steam, Sauna and relaxation rooms, we do kindly ask that you call ahead or pop into the spa to check availability. Please note that as the restrictions relax, your slot will now be shared with up to 4 other people as well as you. We allow a maximum of 6 guests in the Outdoor Vitality Pool, Steam and Sauna at one time, with a total of 1 hours usage per visit/night. 

ANY CHANGES?

Should you wish to make any changes to your appointments please let us know, we will call you the day before to confirm treatments, timings and that you are feeling well for your visit.

SPA REFRESHMENTS?

For the time being, we will be offering selected cold, soft and alcoholic beverages and healthy snacks. Please do contact us if you would like to book in for Lunch, Afternoon Tea or Dinner at our hotel’s restaurants.

 

WEAVERS’ HOUSE RULES

 

MINIMUM AGES

We love all ages in our spa, but we cannot accommodate children and teens under 16 years at the spa.

DEPOSITS

To secure your appointment, we require a 100% deposit. This can be paid via card or gift voucher upon booking. Unfortunately, without a deposit we cannot secure your booking.

CANCELLATION

We kindly ask that you advise us 24 hours prior to your treatment time to avoid any cancellation fees. Unfortunately, if you forget to cancel, and it is less than 12 hours until your appointment, you will be charged the full payment.

LATE ARRIVALS

Should you arrive late please be advised that this time will be deducted from the duration of your scheduled treatments and we are unable to extend or move your treatment time.

ARRIVE ON TIME

Our guests are invited to arrive 15 minutes prior to their treatment time to complete their consultation form, shower and prepare for their treatment.

MEDICAL CONDITIONS

Please let us know if your health history could affect your treatments with us in advance, in addition, any allergies you may have that would affect our product selection. If you’re feeling unwell, please refrain from using the spa. If we believe you to be unwell, we reserve the right to ask you kindly to return when you are feeling better.

PREGNANT?

Firstly, congratulations! Please do let us know prior to your visit so we can recommend the right treatment for you. Use of our Vitality Pool, Steam and Sauna are not permitted during pregnancy.

WHAT TO BRING? 

Please bring a swimsuit if you are planning to use the Spa Facilities. Lockers are available for your belongings if you wish.

TRANQUILITY

Mobiles, tablets and computers aren’t conducive to a relaxing spa experience, please leave them on silent in your lockers. Help us keep Weavers’ a digital detox zone! Peace Out!

PETS

We love a furry friend, however not everyone does. Therefore, we are a no pet zone at the spa, however our hotel would happily house them.

VOUCHERS

Give the gift of spa with our bespoke gift vouchers, these are valid for 12 months from the date of purchase, ask our team for details.  If you have a voucher that has expired whilst we have been closed, kindly email us.

SPA MEMBERSHIPS

We have 6 Spa Membership options available, suitable for a rookie right through to a spa connoisseur! Please ask a member of our team for more details, prices start at just £44 per month.

SMOKING

This is not permitted anywhere in or around the spa.

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