THE SMALL PRINT
We Are Open 9am - 6.30pm Daily
You are now able to book your spa time online here. If you are a member, have a group booking or would like a spa break, please email us using the contact form below.
We kindly ask that you advise us 24 hours prior to your treatment time to avoid any cancellation fees. Unfortunately, if you forget to cancel, and it is less than 12 hours until your appointment, you will be charged the full payment.
To secure your appointment, we require a 100% deposit. This can be paid via card or gift voucher upon booking. Unfortunately, without a deposit we cannot secure your booking.
Please note that there is a peak pricing supplement in place for bookings between Friday and Sunday.
We love all ages in our spa, but we cannot accommodate children and teens under 16 years at the spa.
Please let us know if your health history could affect your treatments with us in advance, in addition, any allergies you may have that would affect our product selection. If you’re feeling unwell, please refrain from using the spa. If we believe you to be unwell, we reserve the right to ask you kindly to return when you are feeling better.
Firstly, congratulations! Please do let us know prior to your visit so we can recommend the right treatment for you. Use of our vitality pool, steam and sauna are not permitted during pregnancy.
We will contact you the day prior to treatment, this is also the ideal time for you to update us of any changes in health or updates to your scheduled treatments.
Should you wish to make any changes to your appointments please let us know, we will call you the day before to confirm treatments, timings and that you are feeling well for your visit.
Whilst we would love to lift your spirits, please do reschedule your appointment for when you are feeling better. We kindly ask that you advise us 24 hours prior to your treatment time to avoid any cancellation fees. Unfortunately, if you forget to cancel, and it is less than 12 hours until your appointment, you will be charged the full payment.
Arrive on Time
Our guests are invited to arrive 15-minutes prior to their treatment time to complete their consultation form and prepare for their treatment.
Check-in and Consultation
Please arrive 15 minutes prior to your scheduled treatment so you can complete a consultation card, before beginning your relaxation journey. We don’t ever want you to feel rushed.
Should you arrive late please be advised that this time will be deducted from the duration of your scheduled treatments and we are unable to extend or move your treatment time.
Use of Sauna, Steam Room and Vitality Pool
For all guests staying at The Swan at Lavenham, or visiting us on a spa day of two hours or more, we are now able to offer two hour’s complimentary use of the spa's facilities. Upon check in we kindly ask you call ahead or pop into the spa to check availability. We allow a maximum of 6 guests in the outdoor vitality pool, steam and sauna at one time, with a total of two hour’s usage per visit/night.
Please note, the spa facilities close at 6.30pm, last entry is at 6pm and we kindly ask that guests shower in time to be able to leave the spa by 6.30pm. We appreciate your understanding on this matter.
For the time being, we will be offering selected cold, soft and alcoholic beverages and healthy snacks. Please do contact us if you would like to book in for lunch, afternoon tea or dinner at our hotel’s restaurants.
What To Bring?
Please bring a swimsuit if you are planning to use the spa facilities. Lockers are available for your belongings if you wish.
Mobiles, tablets and computers aren’t conducive to a relaxing spa experience, please leave them on silent in your lockers. Help us keep Weavers’ a digital detox zone! Peace out!
We love a furry friend, but sadly not everyone does. Therefore, we are a no pet zone at the spa, however our hotel would happily house them.
Give the gift of spa with our bespoke gift vouchers, these are valid for 12 months from the date of purchase, ask our team for details. If you have a voucher that has expired whilst we have been closed, kindly email us.
We have 3 spa membership options available, suitable for a rookie right through to a spa connoisseur! Please ask a member of our team for more details, prices start at just £60 per month.
This is not permitted anywhere in or around the spa.